Tradedly is infrastructure. We make execution deterministic, auditable, and consent‑first — but we do not do the work.
We guarantee that a dispatch is executed as designed (offers sent, time‑boxed, logged) and evidence is produced — not that the job is completed.
Providers must explicitly accept. Silent assignment is forbidden. Non‑response is a valid logged outcome.
Public outputs are restricted to: dispatch_id, status, sla_minutes, eta_minutes, next_update_by, notes_for_requester.
In regulated or enterprise environments, “we emailed someone” isn’t defensible. Tradedly produces a clean trail of: what was authorised, what was attempted, what was accepted/declined, and when escalation should happen.